Issues with Fullstory showing analytics after website switch over to showit

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  Gemma

  June 18, 2024 13:03

  Hello Sierra Dawn 
  
  Thanks for reaching out on our Community! As this sounds like a troubleshooting query rather than general advice our Community members can help with I've gone ahead and created a support ticket on your behalf - so look out for an email from us as we'll be in contact soon.
  
  If you need to raise a support ticket in the future, you can use this link.
  
  Speak soon,
  Gemma

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  Gemma

  June 18, 2024 13:14

  I have followed up with Sierra directly via email but adding an extra note here in case it's helpful to other users :-)
  
  When you're not able to see sessions flowing in to your account there are a few checks you can make outlined in this help article - How do I know that Fullstory is deployed successfully? 
  
  If you need some further help and want to reach out to support, it's helpful if you can include a URL we can take a look at and provide some details of how Fullstory has been added to your site.  
  
  If you're using a tag manager such as GTM, it's also helpful if you can include a debug link so we can check the triggers being used.

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