Chandra
Global Senior Manager, Customer Support at Fullstory
Articles
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Shopify App
Who can use this feature?- Shopify App available with all Fullstory plans for web sessions (native mobile apps not currently supported).- Fullstory Revenue Insights available with Fullstory Enterpr...
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Zendesk Knowledge
Zendesk Knowledge—previously known as Zendesk Guide—is Zendesk's help center platform. As long as your are on the Professional or Enterprise plan for Zendesk Knowledge, you can add Fullstory to you...
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How are the timestamps for sessions in a user card chosen?
After building a segment, you'll see a list of users that match the specific User and Event Filters that you are searching by. Depending on whether you are searching for these events "within the sa...
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Getting Started with Fullstory for Flutter Mobile Apps
Flutter Session Replay is in Early Access. If you would like to evaluate the Flutter Session Replay SDK, please reach out to a member of your account team.Fullstory for Flutter Mobile Apps allows y...
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How do I understand when my team members last logged into Fullstory?
Any user with Admin or Umbrella Manager permissions can see the precise time when each user last logged into their Fullstory account by navigating to the Settings > Account Management > Users page ...
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Help Center Dashboard
Help Center Dashboard Build a dashboard in Fullstory to understand how users are engaging with your Help Center in a whole new way. Follow these Recipes to build valuable Dashboard Cards in Fullst...
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Average Scroll Depth for Help Center Articles
Help Center Dashboard Average Scroll Depth for Help Center Articles Use a Metric to track how far down the page users scroll on average when viewing your Help Center content. Ingre...
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Top Help Center Articles Viewed
Help Center Dashboard Top Help Center Articles Viewed This Metric breaks down the most visited Help Center articles by unique user. Ingredients Segment: Everyone Event: Unique ...
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Analyzing How Many Users Reach Out to Support After Viewing Help Center Content
Help Center Dashboard Analyzing How Many Users Reach Out to Support After Viewing Help Center Content Create a Funnel to understand how well your Help Center performs in terms of supp...
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Daily Active Users of your Help Center by a Custom User Attribute
Help Center Dashboard Daily Active Users of your Help Center by a Custom User Attribute Use a Metric to understand what type of users are engaging with your Help Center based on a cus...