Can FullStory record how far a user scrolls on a page?

Yes! Scroll depth, or how far a user scrolls on a page, can help you understand a user's level of on-page engagement. With FullStory, you can identify sessions where users are scrolling through some or all of your page content by adding scroll depth to your segments and metrics. 

This feature is not supported on FullStory for Mobile Apps. 

To identify these sessions, start by building a search for the URL you're interested in tracking. Then, add dependent criteria to find sessions with a specific scroll depth. 

Screen_Shot_2021-02-26_at_11.46.03_AM.png

Scroll depth is measured as a percentage. In the example above, the search will yield sessions where a user has scrolled through 60% or more of the page content. 

While watching a session, you can also use Scroll Maps to see a visual representation of max scroll depth for page views for the segment you are viewing. The color shading changes as viewership decreases down the page. Scroll down the page or drag the marker to see the percentage of page views that scrolled to at least a particular depth.

Scroll Maps.png

Last but least, you can track scroll depth trends using metrics and dashboards. For example, this metric trends card shows us the average scroll depth for top pages.

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FAQs

Can I record scroll depth for both web and mobile apps?
No, scroll depth is supported for web only. 

How do I build a metric that tracks average scroll depth?
Create a metric that aggregates the property "Scroll depth" for a given URL. Your criteria will look like the screenshot below. 

Screen Shot 2021-02-26 at 1.46.00 PM.png

How can I create a dimensionality card that shows scroll depth for my top-visited URLs? 
There are two steps involved in setting up this type of dashboard. 

First, identify your top visited URLs. The easiest way is to build a metric that counts the number of sessions where Visited URL is "Any" and group by URL. This will show you the top 5 most-visited URLs for your site. 

Top Visited URLs.png


Then, build a second metric for scroll depth and add dependent criteria for your top-visited URLs. 

Metric 2 - Scroll Depth.png

Now when you group by URL, you'll see average scroll depths for just the top 5 URLs that are most heavily accessed!

Group by URL.png

Need a refresher on how to build metrics and dashboards? Check out our new enablement course at learn.fullstory.com

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