Can FullStory record when a user refreshes their page?

Yes! When a user refreshes a page, it may be an indication that the page isn’t loading properly. With FullStory, you can identify sessions where users refresh their pages using their browser refresh button or keyboard shortcut. 

This feature is not supported on FullStory for Mobile Apps. 

To identify these sessions, build a search using the "Refreshed URL" event filter.

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You can also track page refresh trends using metrics and dashboards. For example, this Dimensionality Card shows us which pages are refreshed most frequently.

Need a refresher on how to build metrics and dashboards? Check out our enablement course at


Do I need to enable page refresh recording in my account?
FullStory will automatically record page refresh events after the Beta is enabled in your account. Previously recorded sessions will not show page refresh events. 

Does FullStory record page refresh events for both web and mobile apps?
Page refresh events are supported for web only. 

Does FullStory detect page refresh events triggered by a keyboard shortcut?
Yes. We’ll detect page refreshes whenever a user clicks their browser refresh button or uses the keyboard shortcut “Control/Command + r.”

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