Who can use this feature?
- Available with Workforce.
- Requires an admin role to configure.
Interested in a demo of Workforce? Contact us here.
After you've configured apps in Workforce, you may want to adjust privacy settings and consider fine tuning your data capture rules. Both approaches are covered below.
App domain privacy configuration
At the app configuration page, you have the ability to selectively capture data and control privacy settings on a per-domain basis. Fullstory will automatically surface domains and subdomains based on data captured by the Workforce browser extension.
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Capture toggle
- Capture checked: Data capture is on for this domain.
- Capture unchecked: Data capture is off for this domain. No analytics or session data will be recorded.
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Privacy toggle (see also table below)
- Privacy checked: Captures data using a Private by Default approach (also called an "Allowlist" approach).
- Privacy unchecked: Captures data using a "Full Capture" approach.
Privacy Checked | Privacy Unchecked |
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Fine-tuning your data capture privacy rules
Once you determine which privacy approach you want to take for an app's domain, you can configure data capture rules to fine tune your data capture approach. For example, you may wish to:
- Unmask elements when Privacy is checked.
- Mask elements when Privacy is unchecked.
- Exclude elements that may contain sensitive data, regardless of whether Privacy is checked or unchecked.
If you're already familiar with the Fullstory platform, you may be aware that the Fullstory JavaScript snippet allows for a code-first approach to privacy rule management. This approach is not supported in Workforce. All privacy rules must be managed from within privacy settings page.
See Data Capture in Workforce for more information.
Identifying elements for data capture rules
While you can manually create element data capture rules at your privacy settings page, it's usually easier to find the element via an existing Fullstory session.
- Find a session showing the elements you wish to mask, unmask, or exclude. You have two options.
- Using the Workforce browser extension on your local machine, copy the link to your session:
- Or search for the session within the Fullstory platform.
- Using the Workforce browser extension on your local machine, copy the link to your session:
- Using the session timeline, navigate to the part of the session that has the element in question.
- Click Page Insights at the top of the session.
- Click Inspect Mode on the top right of the Page Insights page.
- Click the part of the session playback that contains the element.
- Optionally, you can fine tune the selector by editing the Optimized selector text or clicking one of the options in the Related Selectors box.
Avoid using overly generic CSS selectors. Data capture rules apply to every app that is recorded, not just the one you may be currently viewing in Page Insights. - Click Create data capture rule.
- The Add element data capture rule dialog will open.
- Add a Name and optionally a Description for your rule.
- Select with you with you Exclude, Mask, or Unmask the element.
Approach How it works When to use Exclude element entirely Element is omitted completely from data capture. Use to exclude sensitive data, whether Privacy is checked or unchecked. Mask element Text is omitted, interactions and change events are captured. Privacy is unchecked and you want to omit text capture. Unmask element All text, interactions, and change events are captured Privacy is checked and you want to see text capture.
- Click Save to save the data capture rule.
Please note that the data capture rule changes won't take effect retroactively. However, all future data captures will abide by the new rules you've set.