Privacy and Data Capture Rules in Workforce

After you've configured apps in Workforce, you may want to adjust privacy settings and consider fine tuning your data capture rules. Both approaches are covered below.

App domain privacy configuration

At the app configuration page, you have the ability to selectively capture data and control privacy settings on a per-domain basis. Fullstory will automatically surface domains and subdomains based on data captured by the Workforce browser extension.

• Capture toggle
  
  • Capture checked: Data capture is on for this domain.
  • Capture unchecked: Data capture is off for this domain. No analytics or session data will be recorded.
• Privacy toggle (see also table below)
  
  • Privacy checked: Captures data using a Private by Default approach (also called an "Allowlist" approach).
  • Privacy unchecked: Captures data using a "Full Capture" approach.

Privacy Checked	Privacy Unchecked

Fine-tuning your data capture privacy rules

Once you determine which privacy approach you want to take for an app's domain, you can configure data capture rules to fine tune your data capture approach. For example, you may wish to:

• Unmask elements when Privacy is checked.
• Mask elements when Privacy is unchecked.
• Exclude elements that may contain sensitive data, regardless of whether Privacy is checked or unchecked.

Identifying elements for data capture rules

While you can manually create element data capture rules at your privacy settings page, it's usually easier to find the element via an existing Fullstory session.

1. Find a session showing the elements you wish to mask, unmask, or exclude. You have two options.
   • Using the Workforce browser extension on your local machine, copy the link to your session:
     
     
     
     
   • Or search for the session within the Fullstory platform.
2. Using the session timeline, navigate to the part of the session that has the element in question.
3. Click Page Insights at the top of the session.
4. Click Inspect Mode on the top right of the Page Insights page.
5. Click the part of the session playback that contains the element.
6. Optionally, you can fine tune the selector by editing the Optimized selector text or clicking one of the options in the Related Selectors box.
   
   
   Avoid using overly generic CSS selectors. Data capture rules apply to every app that is recorded, not just the one you may be currently viewing in Page Insights.
7. Click Create data capture rule.
8. The Add element data capture rule dialog will open.
9. Add a Name and optionally a Description for your rule.
10. Select with you with you Exclude, Mask, or Unmask the element.
    
    

    Approach	How it works	When to use
    Exclude element entirely	Element is omitted completely from data capture.	Use to exclude sensitive data, whether Privacy is checked or unchecked.
    Mask element	Text is omitted, interactions and change events are captured.	Privacy is unchecked and you want to omit text capture.
    Unmask element	All text, interactions, and change events are captured	Privacy is checked and you want to see text capture.

11. Click Save to save the data capture rule.