Who can use this feature?
- Available with Workforce.
- Requires an admin role to configure.
Interested in a demo of Workforce? Contact us here.
Because Workforce is built on the Fullstory platform, you'll add users from within Fullstory and manage them there.
"Workforce users" refers to the people who will be logging into Workforce to view how internal applications are being utilized.
In contrast, "employees" are those individuals whose application usage is observed by Workforce.
This article is referring to Workforce users, not employees.
Users added to Workforce will have access to features of both Workforce and the Fullstory platform. See the following for user roles and permissions in Workforce and the Fullstory platform, respectively:
Add additional Workforce users to both manage your Workforce instance and collaborate together on better understanding and supporting your internal applications.
Adding new users to Workforce
You can go directly to the Fullstory Users page via this link or by following the steps below:
- From within Workforce, click the menu in the top left.
- Choose View in Fullstory
- Now that you're within Fullstory, click the menu in the top left.
- Click Users under the Account Management section.
- Click Invite users.
See User Management documentation for a complete guide and alternative ways to add users, such as SSO.
User roles and permissions in Workforce
The following table showcases the user roles and permissions that are unique to Workforce. See What user roles are available for Fullstory teammates? for a full understanding of user roles and permissions on the Fullstory platform.
| Task |
Explorer |
Standard User |
Architect |
Admin |
|
Change Workforce settings |
✘ |
✘ |
✘ |
✔ |
|
Configure the Workforce extension |
✘ |
✘ |
✘ |
✔ |
|
Download the Workforce extension |
✔ |
✔ |
✔ |
✔ |
|
View configured apps |
✔ |
✔ |
✔ |
✔ |
|
Configure an app |
✘ |
✘ |
✘ |
✔ |
|
View app configuration |
✔ |
✔ |
✔ |
✔ |
|
View app detail |
✔ |
✔ |
✔ |
✔ |
|
Discover apps to configure |
✔ |
✔ |
✔ |
✔ |
|
Archive apps on the Discover tab |
✘ |
✘ |
✘ |
✔ |
|
View apps on the Discover tab |
✔ |
✔ |
✔ |
✔ |
|
View audit log |
✔ |
✔ |
✔ |
✔ |
Auditing Workforce changes
When Workforce users make changes to configured apps, Workforce creates an entry in the audit log.
FAQ
For an employee with the Workforce browser extension installed—what permissions do they have?
Unless you explicitly add them as a Workforce user, employees with the Workforce browser extension installed will not have permission to view your Workforce account.
That said, employees with the Workforce extension installed are able to see a list of configured apps by opening the Workforce extension in their browser. See this section of the Workforce Employee Guide for more information.
What permissions do Guest users have?
Because Workforce is a part of the Fullstory platform, your account can be configured to share sessions with Guest users.
Guest users will only be able to see the individual sessions that have been shared with them. While there are no direct links to the Workforce interface for Guest users, if a Guest user navigates to the Workforce apps page, they will be able to see the list of configured apps, same as what an employee sees when viewing the Workforce extension.