Who can use this feature?
- Available with Workforce.
Interested in a demo of Workforce? Contact us here.
Workforce is built on the Fullstory platform and provides two methods of data capture:
- Workforce browser extension
- Fullstory JavaScript snippet
While both approaches rely on the same underlying technology to capture data, there are differences between the Workforce browser extension and the Fullstory JavaScript snippet.
Data capture differences
| Workforce browser extension | Fullstory JavaScript snippet | |
|---|---|---|
| Browser data capture method | Browser extension installed to observe apps your team uses. | JavaScript snippet installed on a an internal site you control. |
| Fullstory API support for custom data |
Applications configured to capture data via the Workforce extension aren't able to use Fullstory's Browser API methods to send custom data to Workforce. The Server API can be used to send custom user and event data to Workforce. |
Additional data capture supported on a site you control via the Browser API. |
| User identification | Employee sessions are automatically identified via the Workforce browser extension. | Use FS('setIdentity') to associate sessions with existing Workforce employees' sessions. |
| App identification | Apps are automatically identified via the Workforce browser extension. | Use FS('setProperties') to set page properties that tell Workforce about the app being captured. |
| Cookies | The Workforce browser extension does not rely on cookies. Everything is stored in the extension’s storage. | Uses first-party cookies for data capture. |
| Code-first approach to privacy |
Not supported with the Workforce browser extension. Because the Workforce extension is intended to capture data for apps that you don’t necessarily control, the Workforce extension will ignore element data capture CSS selectors like .fs-exclude. Use data capture rules instead. |
Optionally, use a code-first approach to privacy, applying element data CSS selectors like .fs-exclude directly to your code to control privacy. |
| Preview for data capture rules | Not available | Use Preview Mode for scoping data capture rules. |
| Network requests and response bodies | Not available | Available via the Network view in Dev Tools |
| Browser console logs | Not available | Available via the Fullstory Console in Dev Tools |
See Workforce - Capture Internal App Data with the Fullstory Snippet for instructions on how to deploy the Fullstory snippet for internal applications.
FAQ
Why do I still see Fullstory cookies in my browser?
Although the Workforce browser extension does not rely on cookies, if you log into the Workforce and Fullstory applications, you may notice cookies such as fs_session, fs_csrftoken, fs_trusted_device, and fs_last_activity. These cookies are not used for data capture.
Does Workforce support capture of native mobile app data?
Fullstory Analytics supports native mobile data capture with the Mobile add-on. Workforce customers who are interested in mobile data capture should reach out to a member of their account team to discuss this option.
Are there any other tradeoffs to using the Fullstory JavaScript snippet approach?
Yes. Some Workforce features—like the Feedback Widget—aren't available when capturing data via the Fullstory snippet. See this page to learn more.