Who can use this feature?
- Available with Workforce.
Interested in a demo of Workforce? Contact us here.
Fullstory Workforce helps businesses understand the digital tools and applications used by their employees so that they can:
- Reduce unnecessary software spend
- Optimize internal tool workflows
- Improve time-to-resolution of internal support
Start here if you're new to managing your Workforce instance. This guide will serve as an overview of the Workforce product and a map for documentation.
Background information
Workforce is a product built on top of the Fullstory platform that utilizes a browser extension to capture interaction data on web sites specifically configured by your company's IT team.
- Workforce and the Fullstory Platform: Because Workforce is built on top of Fullstory, you'll want to understand how they work together and when to use each product.
- Data Capture in Workforce: Understand the differences between the Fullstory JavaScript snippet and the Workforce browser extension.
- Workforce Employee Guide: This guide provides a high level overview of how Workforce works from your employees' perspective. You can provide your own version in Workforce settings.
Setup & deployment
There are multiple steps to getting started with Workforce.
- Workforce Setup and Deployment Guide: Step-by-step instructions for how to configure and deploy the Workforce browser extension to your organization.
- Configure apps in Workforce: Even though the browser extension may be installed, Workforce doesn't start recording data until an app has been configured.
- Privacy and Data Capture Rules: After apps have been configured, you'll want to fine tune privacy settings to ensure you have the right level of visibility for the apps you've configured.
- Workforce User Management: Invite additional internal team members to your Workforce organization with the correct permissions levels.