Can I disable data capture?

Yes! Any user with Admin permissions can flip the proverbial kill switch to stop all data capture and flip it back on anytime you'd like. You can also selectively turn data capture on and off by domain

Navigate to Settings > Data Capture and Privacy > Data Capture and change the Data Capture for [Account Name] toggle. It is important to note that no data will be captured until you turn data capture back on. Be sure to toggle it back on when you're ready to start capturing again.

Note: When you turn off data capture, sessions that were already underway may continue to capture for up to one minute, so you may notice a few more sessions populate even after you’ve turned off data capture.


What about Mobile Data Capture?

If you use FullStory for Mobile Apps and you also want to disable or pause data capture for mobile, make sure to turn off data capture on the Mobile Data Capture Settings page as well.


Need to get in touch with us?

The FullStory Team awaits your every question.

Contact us