If you would like to evaluate Guides and Surveys, please reach out to a member of your account team.
Who can use this feature?
- Part of Guides and Surveys, an add-on for Business, Advanced, and Enterprise plans.
- Requires an Admin, Architect, or Standard role to configure.
Guides and Surveys is in active development. Product functionality and documentation may change without notice.
Fullstory Guides and Surveys connects behavioral insights with in-app action. This add-on capability enables you to create targeted content and collect user feedback, reaching the right users at the right time based on their actual behavior in your application.
What you can do with Guides and Surveys
Guides and Surveys consists of a set of tools for delivering in-app content and gathering user feedback. You can create and deploy different content types to engage users at key moments in their journey:
- Tours: Multi-step guided experiences that walk users through features or workflows.
- Smart tips: Contextual messages that appear at specific moments to provide helpful information or guidance.
- Checklists: Task lists that help users complete important actions or onboarding steps.
- Banners: Prominent messages that display announcements or important information across your application.
- Surveys: In-app forms that collect user feedback and opinions at targeted moments.
- A/B experiments: Test different versions of content to determine which performs better with your users.
How it works
Once installed, Guides and Surveys extends Fullstory's behavioral analytics by allowing you to act on what you observe. You can target content to specific users based on Fullstory user properties and segments, ensuring that your messaging reaches users who will benefit most from it.
All interactions with your content are captured as Fullstory events, allowing you to measure effectiveness and understand how users respond to your interventions.
Monthly Targeted Users
Guides and Surveys measures usage in Monthly Targeted Users (MTUs). An MTU is a unique user who receives any Guides and Surveys content in a given month. For more information about how MTUs are calculated and how to plan your quota needs, see Monthly Targeted Users (MTUs) in Guides and Surveys .
Getting started
To begin using Guides and Surveys, you'll need:
- A Fullstory Business, Advanced, or Enterprise plan.
-
The Guides and Surveys add-on enabled for your organization.
If you would like to evaluate Guides and Surveys, reach out to a member of your account team. - An Admin, Architect, or Standard role to configure and deploy content.
Once Guides and Surveys has been added to your account, refer to the Guides and Surveys installation guide.
To access Guides and Surveys from within Fullstory, click Guides and Surveys from the left menu.