If you would like to evaluate Guides and Surveys, please reach out to a member of your account team.
Who can use this feature?
- Part of Guides and Surveys, an add-on for Business, Advanced, and Enterprise plans.
- Requires an Admin, Architect, or Standard role to configure.
Guides and Surveys is in active development. Product functionality and documentation may change without notice.
When multiple Guides and Surveys items — such as tours, checklists, or surveys — are targeted at the same page or user, the Priority setting controls the order in which they appear or autoplay.
This article covers the following:
Default priority order
If you have not set a custom priority, Guides and Surveys automatically displays content in the following order (highest to lowest):
This means that if a tour and a survey are both targeted at the same page, the tour will appear first.
Setting a custom priority
To change the priority of a specific item, open the item in the editor and go to the Settings tab. Locate the Priority field and enter a numerical value.
Items with a higher numerical value take precedence. For example, a tour set to priority 2 will play before a tour set to priority 1.
Key rules
- Manual triggers always take precedence. Content triggered manually (such as by a button click or custom trigger) will always display over autoplay content, regardless of priority settings.
- Active tours are not interrupted. If a user is already in the middle of a tour, a higher-priority autoplay tour will not interrupt it.
- Prevent content overlap. Use priority settings to ensure users are not shown multiple tours, checklists, or surveys simultaneously on the same page.