Hania

1. Community
2. General Discussion
3. Funnel Inactive time

Hi Diego Vieira !Thanks for your message. I'm afraid this is not yet a feature request that has made it into production. Whilst I do certainly understand the value of being able to break down funne...

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• Created March 31, 2026 11:58
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Official comment

1. Community
2. Product Analytics
3. Interactions (drag and drop) and data volume

Hi Chamrith Jayasinghe !We've since discussed these queries via the support ticket you submitted, but just re-sharing our guidance from there for posterity.  The initial 'click' will expectedly cap...

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• Created June 22, 2026 07:21
• 0 votes

1. Community
2. Fullstory for Mobile Apps
3. Offline Logging and Sync in FullStory

Hi Sohan Shashikumar ,Thanks for your query!A user does need to be online for a web session to be captured, as the data capture process relies on capturing client-side events from the user's browse...

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• Created March 02, 2026 11:49
• 0 votes

Official comment

1. Community
2. API + Integrations
3. Data Layer Types: CEDDL vs EDDL

Hi Nancy Duley ,Great question!Fullstory's data layer capture can support Event-Driven Data Layers (EDDL). Whilst we offer several out-of-the-box data layer integrations, we do also provide the fle...

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• Created October 14, 2025 13:34
• 0 votes

Official comment

1. Community
2. API + Integrations
3. How to export data when in a business plan

Hi Nicolas Soria ! Thanks for reaching out.I can see you raised a ticket with our Support team on this (#252988), and hopefully we were able to provide some paths forward for you regarding the expo...

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• Created May 16, 2025 13:03
• 0 votes

1. Community
2. Fullstory for Mobile Apps
3. Offline Logging and Sync in FullStory

Hi Hima Bindu Thumuluru , Hania here, just tagging in from the Support team.I'm afraid the information we shared previously does still stand - a device does need to be online for a session to be cr...

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• Created April 28, 2025 16:21
• 0 votes

Official comment

1. Community
2. General Discussion
3. Time of day web traffic insight

Hi Jamie Rust !Thanks for reaching out.A standard metric trend graph (with an hourly cadence applied) is going to plot every single hourly period within your chosen time-range. So if you've chosen ...

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• Created February 06, 2025 13:26
• 0 votes

1. Community
2. General Discussion
3. Funnel Inactive time

Hi Tony Raitano !Whilst we don't have a way to personally notify you when new features are released - I would recommend bookmarking our release notes where you can keep up with the latest product u...

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• Edited November 15, 2024 17:40
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Official comment

1. Community
2. Search & Segments
3. Creating a segment of Users using OR logic

Hi Dan Jenner !I'm afraid it isn't currently possible to use OR logic in respect of user filters. I've gone ahead and added a +1 to this internal feature request on your behalf as this is feedback ...

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• Edited November 11, 2024 14:25
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Official comment

1. Community
2. General Discussion
3. New Visitor indicator

Hi Anna Camille Ramirez !Thanks for reaching out. This definitely isn't expected behaviour that every session would show up as “New Visitor” if they aren't truly a new visitor to your platform.If t...

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• Edited November 11, 2024 14:41
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