Frequently Asked Questions
If you're looking for some more technical API documentation, check out our new Developer site: https://developer.fullstory.com/introduction
- Where can I find help with FullStory?
- FullStory Data Residency
- What's the difference between optimized and full selectors?
- Why can't I edit or archive an object in FullStory?
- New User Onboarding
- Does FullStory have heatmaps?
- Does Safari ITP 2.1 impact FullStory data?
- Can FullStory capture Web Components or Shadow DOM?
- Why are Click Maps and Inspect Mode showing different click counts?
- Can I export the list of users from my search results?
- What browsers are currently supported by FullStory?
- Does FullStory support Single Page Apps?
- Can I share a segment with my team?
- How can I use FullStory to report and solve bugs?
- Why am I seeing multiple fs.js requests in my browser’s network log?
- Why isn't the video on my site show up and playing as expected?
- Why are my Google Maps marker tiles rendering as grey boxes during playback?
- Why aren't my dropdowns being captured?
- What's the difference between FullStory Dev Tools and Chrome DevTools?
- What do “Device = Unknown” and "Device = Robot" mean?
- I'd like to try FullStory. Is a free trial available?
- Does FullStory have reduced pricing for new startups?
- How do I identify and instrument specific buttons and elements to capture?
- My accountants asked for a W-9. Do you have that?
- Can I pass additional data points into FullStory?
- FullStory Support Hours & Response Times
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