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Using FullStory
Frequently Asked Questions
Frequently Asked Questions
Does Safari ITP 2.1 impact FullStory data?
Can FullStory record Web Components or Shadow DOM?
What defines a session in FullStory?
What are clips in FullStory?
Does FullStory have heat maps?
What makes a user active vs inactive?
Can I export the list of users from my search results?
Can I download FullStory sessions for use outside the app?
When will I start to see recordings in my FullStory account?
Why do some sessions say "online" while others have a timestamp?
Why aren't my newest sessions available in search?
Why is recording blocked on my site?
What browsers are currently supported by FullStory?
Does FullStory work with native mobile apps?
Does FullStory support Single Page Apps?
Does FullStory work with mobile web apps?
How do I share notes or session links with my team?
Can I share a segment with my team?
What is this note from FullStory Helpbot in my Notes stream?
How can I use FullStory to report and solve bugs?
Does FullStory integrate with any customer support tools?
Why is my bounce rate different in Google Analytics?
Why am I being prompted to enter a code when I log into FullStory?
Does FullStory offer any Single Sign On options?
Why am I seeing multiple fs.js requests in my browser’s network log?
Why isn't the video on my site showing up in playback?
Why are my Google Maps marker tiles rendering as grey boxes during playback?
Why aren't my dropdowns being recorded?
What's the difference between FullStory Dev Tools and Chrome DevTools?
What does “Device = Robot” mean?
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