Frequently Asked Questions
If you're looking for some more technical API documentation, check out our new Developer site: https://developer.fullstory.com/introduction
- What defines a session in FullStory?
- What are clips in FullStory?
- Does FullStory have heat maps?
- What makes a user active vs inactive?
- FullStory Developer Console FAQ
- Does Safari ITP 2.1 impact FullStory data?
- Can FullStory record Web Components or Shadow DOM?
- Why are Click Maps and Inspect Mode showing different click counts?
- Can I export the list of users from my search results?
- Can I download FullStory sessions for use outside the app?
- When will I start to see recordings in my FullStory account?
- Why do some sessions say "online" while others have a timestamp?
- Why aren't my newest sessions available in search?
- Why is recording blocked on my site?
- What browsers are currently supported by FullStory?
- Does FullStory work with native mobile apps?
- Does FullStory support Single Page Apps?
- Does FullStory work with mobile web apps?
- How do I share notes or session links with my team?
- Can I share a segment with my team?
- What is this note from FullStory Helpbot in my Notes stream?
- How can I use FullStory to report and solve bugs?
- Does FullStory integrate with any customer support tools?
- Why is my bounce rate different in Google Analytics?
- Why am I being prompted to enter a code when I log into FullStory?
- Does FullStory offer any Single Sign On options?
- Why am I seeing multiple fs.js requests in my browser’s network log?
- Why isn't the video on my site show up and playing as expected?
- Why are my Google Maps marker tiles rendering as grey boxes during playback?
- Why aren't my dropdowns being recorded?