Spaces

Spaces help you organize your FullStory objects, collaborate with colleagues, and focus on the data that matters most. 

This article is Part 1 of 3 in our series on Spaces:

• Part 1: Spaces.
• Part 2: Getting Started with Spaces.
• Part 3: Ways to Organize Spaces.

Feature availability 

Enterprise customers

• If your account was created on or after November 15, 2023, you can access spaces automatically. 
• If your account was created before November 15, 2023, you can opt-in to spaces via the in-app  icon. This turns spaces on just for you, not for your entire account. 
• Spaces will be enabled in January 2024 for all accounts that have not yet opted in.

Free, Business, and Advanced customers

• If your account was created on or after December 6, 2023, you can access spaces automatically. 
• If your account was created before December 6, 2023, you can opt-in to spaces via the in-app  icon. This turns spaces on just for you, not for your entire account. 
• Spaces will be enabled in January 2024 for all accounts that have not yet opted in.

User permissions

FullStory Free, Business, and Advanced customers can access one general space. FullStory Enterprise customers can access a general space and can create unlimited spaces.

Admins and architects can create, rename, and delete spaces. All users can view spaces and manage the objects within a space.

The relationship between objects and spaces

An object is a FullStory analysis. This includes segments, funnels, metrics, dashboards, journeys, retention analyses, and heatmaps. A space is a collection of objects. 

Every object in FullStory must be saved to a space. Objects can only be saved to one space; however, they can be added to other spaces for reference. 

Object and space permissions

All objects and spaces are accessible to all users. 

You can hide spaces you don't use from your sidebar by clicking the icon next to the name of the space. This hides the space from you, not from your entire account. 

Click Show hidden spaces in the sidebar to reveal spaces you hid. 

The anatomy of a space

1. Click Library in the sidebar to view all objects in your account–regardless of which space they belong to.
2. Navigate between spaces, create new spaces, and hide spaces in the sidebar.
3. Learn more about the space you're viewing–is name, description, and users who recently accessed it. 
4. Toggle between Featured and Library to explore objects in the space.
   • The Library shows all objects saved or added to the space. 
   • Showcase important objects on the Featured tab to make them easily accessible for everyone who views the space. 
5. In the Featured tab, add sections to organize your featured objects. 

The general space

Your account has one general space that can be edited and renamed but not deleted. This is the default gathering spot for your full organization.

If you are an Enterprise customer whose account was created before November 15, 2023, all existing objects will be saved to your general space. You can set up new spaces and transfer objects using the steps below. 

Set up spaces

Create a new space

Note: Only Admins and Architects can create new spaces. 

To create a new space, click + next to Spaces in the sidebar. Give the space a name, description, and color. Click Save. 

Manage the objects in a space

To start a new analysis from scratch, create a new object and save it to your space. You can create a new object from almost anywhere using search, Create, or + buttons. 

To reference an object saved in another space, add an existing object to your space. This conveys interest in an object that other stakeholders manage. It does not change the space that owns the object. 

• From a space, click Create or + and choose Add an existing... 
• From an object, click the vertical ellipses and choose Add to a space. 

To move an object from its current space to a new one, transfer it. Transferring objects changes the space that owns the object. 

• From an object, click the vertical ellipses and choose Transfer. 

Feature objects in a space

Feature objects in a space to give them extra visibility on the Featured tab. This emphasizes their importance and makes them easily accessible for collaborators in the space. 

• From the featured tab, choose the + button to feature new or existing objects. 
• From an object, click the vertical ellipses and choose Add to a space, then choose a section under Feature this item. 
• From the space library, click the vertical ellipses next to the object and choose Add to featured... 

Then, use sections to organize your featured objects.

• From the featured tab, click Add sections to build your first sections.
• On return visits, use the vertical ellipses next to an existing section to create more. 

More resources

Continue to Parts 2 and 3 of this series for more information, and ask questions in the FullStory Community. 

• Part 2: Getting Started with Spaces.
• Part 3: Ways to Organize Spaces.

FAQs

I’m turning on spaces for the first time. What will happen to all of my existing objects?
All existing objects live in your organization’s General space. You can transfer them to new spaces as needed. 

Can I set up permissions that provide visibility to only specific users?
All objects and spaces are visible to all users. Limiting visibility to specific users is not supported at this time. 

What’s the difference between a space and Home?
Home is a private page meant just for you, whereas Spaces are visible to everyone in your FullStory account. 

What’s the difference between a space and a dashboard?
Spaces are hubs for groups of people who collaborate, whereas dashboards visualize the results of specific projects or initiatives within those groups. For example, a Retail Product Team’s space may contain several different dashboards to track the results of their Checkout Page A/B test, Loyalty Program Sign-Ups, Add to Cart Errors, and more. 

Can I switch back to the previous experience?
Accounts provisioned on or after November 15, 2023, cannot revert to the previous FullStory experience.

If you opted into spaces early, you can revert to the previous experience using the same toggle until January 2024. To share your feedback on the new design, click the icon in the top-right corner of FullStory.