Slack

Fullstory’s integration for Slack lets you share noteworthy sessions and send alerts to the Slack channels that are most helpful to your team. Each individual user in an org can maintain and manage their own integration for Slack. If your company is on an Advanced or Enterprise plan, you can also configure Metric, Segment, and Opportunities Alerts to be sent via Slack.

This article will cover the following:

• What you can do with Slack
• Installation
• Sharing from session replay
• Sharing from the session replay event list
• Sending alerts to Slack
• Global and individual access modes
• Frequently Asked Questions

What you can do with Slack

Slack works with Fullstory in a few ways:

• Share session notes to a Slack channel.
• Send Metric, Segment, and Opportunities alerts and Spiking Issues alerts to a Slack channel.
• Have Activation Agents send session summaries to Slack.

Installation

To enable and set up the integration in individual access mode, an admin or architect will need to do the following:

1. Log in to Fullstory.
2. Navigate to Settings > Integrations > Manage.
3. Click the Install button next to Slack.

You can also install Slack directly from the Metric Alerts setup page. See Subscribe and receive notifications when an alert triggers for details.

After it’s installed, each user can manage their own integration by doing the following:

1. A box on the right side will prompt you to authorize Slack. Click Connect and enter your Slack workspace domain name on the following screen.
2. Now, Fullstory has permission to post to Slack and you'll be able to choose a channel where Fullstory sessions will be shared. This is also where you’ll enable and disable the integration.
3. Turn on Auto-send new notes to Slack if you want all shared sessions to be sent to Slack by default or turn it off to pick and choose which sessions to share.
   

If the Auto-send new notes to Slack toggle is turned off, there are two ways for you to manually send selected sessions via Slack:

Sharing from session replay

When viewing a session, click Note and Share, type your note, and save it to publish the note and a link to the session to your team's Notes. For the full walkthrough, see How do I share notes or session links with my team?

To view your team's notes, click Notes at the bottom of your sidebar. At the bottom of each note, click Send to: Slack to instantly share the note to the channel you’ve chosen in the integration. Remember that other users may configure the integration to send to different channels.

Sharing from the session replay event list

1. Click Note and Share from the playback bar to type a note.
2. Save it, then choose it from the right-hand event list.
3. Click Share Note, then send it via Slack.

Sending alerts to Slack

Once Slack is installed, you can send alerts to a Slack channel. When creating or editing an alert, choose Slack from the Also send this alert to section for Metric Alerts, or from the Your Notifications options for Segment and Opportunities Alerts. If Slack is not installed yet, an admin or architect is prompted to install it first.

Alert configuration lives in the Alerts documentation. For details on creating alerts and choosing their destinations, see Introduction to Metric, Segment, and Opportunities Alerts and Spiking Issues Alerts.

Global and individual access modes

Fullstory’s integration for Slack offers global access or individual access. When the integration is in global access mode, all options are managed by admins, then applied to every user within an org. In individual access mode, all Fullstory users within an org can configure their own integration.

By default, individual authorization is turned on. To change it, an admin can go to Settings > Integrations > Manage > Slack.

With individual access, users will need to connect it within their own settings, through the same flow (Settings > Integrations > Manage > Slack). Once connected, the integration can be configured following the same instructions at the beginning of this article.

Frequently Asked Questions

Why does this integration require the 'chat-write:public scope' permission in Slack?

This allows the Fullstory integration to post to your public Slack channels without you needing to first invite the @Fullstory app to those channels.

Where can I see Fullstory's Privacy Policy?

Find our privacy policy on our website.

Why can't I see a Slack channel I'm looking for in the dropdown list?

If you are using the global access option you will only be able to see public channels in the dropdown list. You can either update your channel to be public or change the integration to use the individual access option and make sure you are also a member of the private channel.