Productboard

Available for the following Plan types:

FullStory Enterprise

FullStory Business

FullStory for Mobile Apps

FullStory Free

Available to the following User roles:

Admin

Architect

Standard


FullStory allows users to share noteworthy sessions directly to a shared insights inbox in Productboard to allow product teams to analyze and collaborate on product feedback.

To Enable and Set Up the Integration:

  1. Login to FullStory
  2. Navigate to Settings > Integrations > Manage
  3. Click the Add button next to Productboard

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  4. A box will open on the right side of your browser prompting you to enter your API Key. To obtain your Productboard API Key, login to your Productboard instance, and navigate to the Integrations page from the menu.

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  5. Locate the Public API section and click the plus (+) icon next to Access token to generate a new API key. Copy the Key value.mceclip3.png
  6. Return to FullStory and paste the Key value into the API Key field then click Save. Screen Shot 2022-07-08 at 12.49.17 PM.png
  7. You may turn on Auto-Post new notes if you wish all shared notes to be sent to Productboard by default, or turn it off to pick and choose notes to share.
  8. Click Done to save the integration configuration.

If you have configured the Productboard integration to not send all notes, there are two ways for you to manually push notes of your choosing:

Sharing from Notes:

When viewing a session, click the green Note and Share button to bring up the sharing dialogue. Type your note and click Save to publish your note and a link to the session to your team's Notes.
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Click on Notes in your sidebar to view your team's notes. 

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Within each note, you'll see Send to: Productboard. Click Productboard and the note will instantly be shared!

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Sharing from inside a session:

  1. Click "Note and Share" from the playback bar to type a note 
  2. Once you've saved your message, find the note in the right-hand event list
  3. Click the SHARE NOTE: Productboard link to share your note out to the correct tool

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Finding Session Information in ProductBoard

When you share a note to ProductBoard, you'll find the FullStory session automatically linked in the note's title. Click on the open link icon to view the session. 

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