- Part of Anywhere: Activation.
- 1000 Activations per month available with Enterprise and Advanced plans.
- Additional Activations available with Anywhere: Activation.
- Requires Standard, Architect, or Admin role.
Prompt manager is a feature of Anywhere: Activation that lets you build and test the AI prompts profiles that power Fullstory's AI-generated session summaries. Instead of writing and testing prompts through code, you can define, run, and refine a prompt directly against real sessions in the Fullstory app. The prompt profiles you create with prompt manager can be used with the sessions API to generate session summaries and with Fullstory for Customer Agents integrations.
This article covers the following:
Quick Start
Here's how to get started with prompt manager:
- Navigate to Settings > Anywhere > Prompt Manager.
- Click New prompt.
- Choose Start with template and then click Next.
- Choose Industry: General and Use case: Voice of Customer.
- Click Next.
- Click Select Session and find a session from the "Everyone" segment.
- Click Run Prompt.
Working with prompt manager
Prompt manager is designed for fast iteration. You can use a pre-built template or start from scratch. Edit your prompt on the fly and re-run it to see changes immediately.
Defining the prompt
The prompt is where you tell the AI what to look for in a session and how to describe it. Use the prompt to set a persona for the summary (for example, a support agent assistant or a sales analyst), define the primary goal of the summary, and call out specific behaviors you want surfaced, such as the user's main goal, errors encountered, or signals of buying intent. Run the prompt against a real session and refine the wording until the summary consistently captures what you need.
Formatting the response
In addition to instructing the AI on what to summarize, you can use the prompt to shape how the summary is formatted. Because prompt manager is powered by an LLM, it will generally follow formatting instructions in whatever format you provide, such as a simplified version of markdown. For example, you can ask for a bulleted list of key points, bolded text for emphasis, or a summary broken into labeled sections to make it easier to scan wherever it's displayed.
Translating session summaries into a different language
Session summaries aren't restricted to English. You can define the prompt to instruct the summary to be generated in a different language.
Advanced summaries
Prompt profiles created in prompt manager are limited to the instructional text you enter in the prompt. For more advanced configuration—such as controlling which part of the session is sent to the AI, filtering specific event types, adjusting the AI's temperature, or defining a structured JSON response schema—developers can use the Create Profile API.
Frequently Asked Questions
Can I control which parts of the session are used to create the summary?
Prompt manager is currently designed for basic text summaries of entire sessions. For greater control of which parts of the session context are available for the AI summary, developers can use the Create Profile API.
Does prompt manager support JSON schema?
Putting a JSON schema directly into prompt window isn't recommended. Developers are encouraged to use the Create Profile API instead, which has full support for JSON schema as part of llm.response_schema.
Can I use prompt manager in other areas of Fullstory like StoryAI session summaries?
Right now, the prompt profiles you create with prompt manager can only be used with Activation features like the Generate Summary API and Fullstory for Customer Agents integrations. They're not available for use with other Fullstory AI features like StoryAI.