What defines a session in FullStory?

Simply put, a session is a series of user interactions on your site. The session begins when a user visits your site and it ends after 30 minutes of inactivity (or 24 hours of active session recording).

For example, a user finds your site in a list of Google search results and clicks through to your landing page. In FullStory, their session will begin with the landing page, and last until they have been inactive for at least 30 minutes during the session. If they revisit your site after they've been inactive on your website for more than 30 minutes, their activity will be recorded as a new, separate session.

Note:  If a user is inactive and revisits your site, the session will split in the middle of a single page, after 30 minutes of inactivity. 

Why do I see longer periods of inactive time in a session? 

After reading our simple answer, you may be still wondering why you sometimes see longer inactive periods in a session. Read on for some more technical details:

In short, sessions organize continuous user activity over a given period of time. For a new page to be included in an existing session, the following must be true:

  • The value in the fs_uid cookie must be the same as in an existing page.
  • The new page's load time is within 30 minutes of the load time of the existing page.

If these two things hold true, then the new page will be attached to an existing session. 

Note that the fs_uid value used for this computation is not the same as the identifier passed to  FS.identify()  -- rather, it is an internal identifier used to tie pages together on a single device. Each device has its own set of cookies, and the identifier passed to  FS.identify() is used to tie the sessions recorded on different devices into a single "user" that you see in the FullStory UI. So if a single person is using your app on a desktop and phone simultaneously, they'll end up with two sessions, one for each device, but both associated with the same user in the UI.

What defines a session for Mobile Apps?

The session begins once an app is launched by a user and will continue until the user backgrounds the app and is inactive for 30 minutes. A Mobile session will also end if the user force closes the app. 

Note: If a user is inactive after 30 minutes and re-launches the app, FullStory will start a new session.

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