As sessions are captured, you’ll see them populate in Fullstory as a list view on your Home Experience as well as in your Everyone segment (+ Create > Segment) called your Session Playlist.
Session playlist overview
The session playlist will show you the most recent sessions that match your current set of filters:
Expanding the session playlist
When the session playlist appears collapsed, only a subset of the data is visible. To view additional session playlist data, including the number of matching sessions, session URL path, location, and device information, click the View More ⛶ icon in the top right of the session playlist.
StoryAI session summaries
Available with Enterprise and Advanced plans, StoryAI session summaries help you make the most of your behavioral data by condensing lengthy sessions into actionable takeaways. Learn more.
At the top of the session playlist, click Generate summary to see a summary of the ten most recent sessions at a glance.
To view the summary for an individual session, hover over the play button. A session summary will appear:
See StoryAI session summaries to learn more.
Live "online" vs complete sessions
The solid blue play button indicates that the user may still be online and the session is still capturing. The light blue play button with the date and time indicates the session is complete (we close sessions after 30 minutes of inactivity - more information about how we define a user session here).
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Session Capture Still in Progress |
Session Capture is Complete |
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Click the play button to open a session and view the replay.
Watched sessions
Once you've clicked on a session, the play button will turn grey, indicating that it has already been watched. The watched indicator is at a user level, so your teammates will not see a session marked as watched if they haven't watched it using their own login.
Session playback overview
After clicking into a session, you'll see the session playback page. You can click Back to ... to go back to the session playlist.
Note and share
You also have the option of adding a note to the session you're watching using the Note and Share button at the bottom left of the page. Type your observations from the session and click the Save button to add your comment as an event in the session timeline. You can also use StoryAI session summary notes to automatically summarize the session.
Playback speed
To determine the speed in which you'd like to view the session, select from the various speed controls by clicking on the default speed at the bottom right of the session replay window.
Lastly, Page Insights within Session Replay helps you figure out what elements users are clicking the most, how far down the page users are scrolling, and quickly inspect elements to use in search.