Product & Service Notifications

FullStory sends system-generated notifications to inform all users (regardless of seat type) of important information related to their FullStory account, such as:

  • Session limit warnings
  • Data capture has paused
  • Any @ mentions in session replay

For issues relating specifically to Account Management, notifications will be sent to inform Admins and Umbrella Managers. This could include:

  • No seats remaining
  • Credit card charge failure

Account Notification Center

System-generated account notifications are sent via email and to the Account Notification Center. Admins and Umbrella Managers can view all account-related notifications by clicking the bell icon at the top of your FullStory screen.

Notifications are categorized into the following tabs:

  1. All Unread: All unread account notifications and your triggered alerts (metrics or segments).  
  2. Account: All system-generated notifications that FullStory sends about your account.
  3. My alerts: Notifications of recently triggered metric or segment alerts.
    • Applicable to Advanced and Enterprise plans

CleanShot

Settings - Notification Preferences

Admins can designate any FullStory user as the recipient of ad hoc notifications, such as topics that are not covered by our system-generated Account Notifications.

To designate a recipient, navigate to Settings > Notifications and choose a username to add to each notification drop down. You can add more than one user for each notification option. 

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Notification Descriptions

Notification Option Description

New Features

Primary contact(s) for product and feature updates.

Critical Incidents

Primary contact(s) for service interruptions, data processing questions, or security concerns.

Product Updates Requiring User Action

Primary contact(s) for technical updates that require user action.

 

Default Users

FullStory Product & Service Notification options are pre-populated with the Creator of the account (either an Admin, or in the case of an Umbrella account, the Umbrella Manager). Any Admin (or Umbrella Manager) can modify these options.

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