User Management

Who can use this feature?
- Available with all plans.
- Requires an admin user role. 

Fullstory admins are responsible for user management in Fullstory. Invite new users, remove users, change their roles, and view the last active date under Settings > Account Management > Users. 

This article reviews additional user management capabilities you may consider for your organization. 

Enable SSO and Just-In-Time Provisioning

With Enterprise or Data Direct plans, save time by automating user provisioning by setting up SSO with Just-in-Time Provisioning).

Allow seat requests from new users

Allow new users to request access to Fullstory from the Fullstory login page under Settings > Account Management > Users. Scroll down to “Seat Request Settings” and toggle on "Allow Seat Requests from new users." This enables a "Request to join my company" button on the Fullstory login page. 


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By default, admins will receive email notifications that require approval for all new requests. To remove the approval process and customize seat request routing, follow the steps here.


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Also by default, all domains can request a seat in your account. To limit these requests by domain, click Add Domain under Settings > Account Management > Users > Seat Request Settings to configure approved domains. 

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Configure inactivity timeout settings 

To protect your company's Fullstory data, admins can use the Inactivity Timeout Setting to set a custom timeout window for users of the Fullstory application. For example, your company may have a policy that requires users of any software application that contains customer data to re-authenticate following 24 hours of inactivity. Admins can specify the period of inactivity before users must re-authenticate from Settings > Users > Inactivity Timeout Setting.  Using the previously cited example, to require your teammates using Fullstory to re-authenticate after 24 hours of inactivity, adjust the setting to 1,440 min (24 hours). 

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