What user roles are available for Fullstory teammates?

Your Fullstory plan determines which user roles are available for your teammates.

 

Data Direct

Advanced, Business, and Free

Enterprise

Admin

Architect

Standard

Explorer


Guest

 

Guest
A guest role is best for users who only need to watch specific sessions. Guest users can access sessions sent to them via a share link. Within that session, they can view user details and session notes. They cannot access the main Fullstory UI, page insights, or any other settings. Learn more here.

Explorer
An explorer role is best for users who need to watch sessions and view analyses, but don’t need to save new analyses in the account. Explorers can search for sessions, view objects and sessions, and even create analyses; however, they cannot save their analyses or add them to the account’s library.

Standard
A standard user is best for users who need to watch sessions and create their own analyses. They can create all objects and view all settings but cannot modify settings or use Data Export if enabled.

Architect
An architect role is best for users who need standard access, plus some admin-like access to settings used for data management. Architects have admin-like access to:

  • Data Export (if enabled for the account)
  • Elements
  • Show/Archive Events and Variables in search
  • View API errors
  • Manage Integrations
  • API Key
  • Webhooks
  • Managing Pages

Admin
Admins have full access to view and modify all settings in Fullstory and use Data Export if enabled.

A side-by-side role comparison

See the table below for a side-by-side comparison of each user role, then invite your teammates to Fullstory to get started!

Task

Guest

Explorer
(Enterprise only)

Standard User

Architect
(Enterprise only)

Admin

View Sessions (via Share Link)

See User Details (in Shared Session)

View any Space

Create objects in any Space


Can create, but not save

Feature objects in any Space

Transfer objects between Spaces

Only objects they own

Add objects to any Space

Create a Space

Edit/Delete a Space

Share & See Notes (in Shared Session)

View Page Insights (in Shared Session)

Search

Save Segments

Create Segment and Metric Alerts


Can subscribe to alerts that others create and add existing segments to their email digest

Export User CSV

View All Settings

Utilize Product Analytics Tools (Dashboards, Conversions, etc.)


Can view and create, but not save

Modify Events

Modify Integrations

Access Data Export

Modify Elements

Modify Protected Objects (Segments, Metrics, Dashboards, Journeys, Funnels and Page Settings)

Invite New Teammates

Exclude Elements & Modify Data Capture/Privacy Settings

Modify All Settings

 


For Enterprise Plans, you can also add on an Umbrella Account

The Umbrella feature allows you to manage multiple accounts from one screen in Fullstory.  If you are managing Fullstory for multiple clients or websites, Umbrella may be the right feature for you. 

Umbrella Managers: The Umbrella Manager has all the same access as the "Admin" outlined above, plus special Umbrella-related capabilities within your Umbrella account:

  • Creating and/or renaming accounts 
  • Allocating Sessions for your accounts (current and newly added)
  • Managing Team Members for each account (adjusting user permissions and upgrading existing teammates’ permissions to Umbrella Manager status, see teammates' last active date and add new members in bulk).
  • Removing accounts 

Note: Administrators for single-account organizations and Umbrella Admins for Umbrella organizations will receive automated billing notifications, such as the notice that indicates your account is out of seats.

Umbrella Managers, like account admins, have a lot of responsibility. For this reason, we recommend assigning at least two Umbrella Managers to an account.

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