Where can I find help with FullStory?

Our Customer Experience team is dedicated to helping you reach your goals with FullStory, and we offer a number of resources designed with your success in mind. Check out the links below to find the help you need, right when you need it. 

The FullStory Community

The FullStory Community is a one-stop-shop for all things FullStory. From the community, you can:

  • Ask FullStory questions and find answers–fast 
  • Search all knowledge base articles, learning courses, videos, and user discussions
  • Connect with product managers, developers, UX professionals, and other DXI enthusiasts 

You can also discover exclusive alpha and beta testing opportunities, sign up for community events, keep up with product releases, and learn new tips and tricks from peers. Login with your FullStory credentials at community.fullstory.com

Product Documentation

The Help Center is home to all product documentation. Here you’ll learn how features work, setup steps, role and plan requirements, and other helpful ins-and-outs. You can find articles by searching in the Community or visiting help.fullstory.com

Training Courses and Videos

Our catalog of 50+ interactive courses and videos goes beyond the basics and helps you understand how to best use FullStory to advance your business goals. Search for courses and videos from the Community or by visiting learn.fullstory.com

Product Certification

Develop a deeper understanding of FullStory and become a power user with our FullStory Fundamentals Certification. As an added bonus, the certification can boost your resume and help set you apart from other digital professionals.

Developer Documentation

Need specifics on our APIs? Our Developer documentation outlines parameters, limits, and example invocations for your technical teams. 

Technical Support

If you notice technical issues in your FullStory account, our Support team is here to help. Submit a support ticket or email us at support@fullstory.com for troubleshooting.

Customer Success

Our Customer Success Managers are FullStory product and strategy experts. For help with any best practice or strategy questions related to your account, sign up for a 1:1 conversation with a FullStory CSM via Office Hours. You’ll find the sign-up link from the Help menu of your FullStory account.

Need to get in touch with us?

The FullStory Team awaits your every question.

Ask the Community Technical Support