How do I search for user sessions by email address?

There are several ways to search for user sessions by email address. First, pass the email address to Fullstory using FS.setUserVars or FS.identify. Then, use one of the three methods below. 

1. User filters

To find all sessions where an email address is linked to a user, set your User Filters to Email is user@example.com

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2. Event filters refined by email 

To find all sessions where an email address was linked to a user, even if the email has since been updated, set your Event Filters to Any activity (or a specific activity of interest) and refine the search by Email. 

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3. Changed text events 

To find all sessions where an email address was entered into a form field, search bar, or login box, set your Event Filters to Changed text is user@example.com. This search only returns results for unmasked fields. 

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FAQs

I can't find a user's session. What do I do?
Try searching using any other user information you have available. This may include:

  • specific URL(s) the user visited.
  • the user's IP address.
  • user agent information, like browser type, operating system, or device type. 

Check other sessions or capture a test session to ensure you correctly pass email properties to Fullstory using FS.setUserVars or FS.identify.

See Why can't I locate a user's session in Fullstory? to determine if other factors prevented session capture. 

 

 

 

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