1. User filters
To find all sessions where an email address is linked to a user, set your User Filters to Email is firstname.lastname@example.org.
2. Event filters refined by email
To find all sessions where an email address was linked to a user, even if the email has since been updated, set your Event Filters to Any activity (or a specific activity of interest) and refine the search by Email.
3. Changed text events
To find all sessions where an email address was entered into a form field, search bar, or login box, set your Event Filters to Changed text is email@example.com. This search only returns results for unmasked fields.
I can't find a user's session. What do I do?
Try searching using any other user information you have available. This may include:
- specific URL(s) the user visited.
- the user's IP address.
- user agent information, like browser type, operating system, or device type.
See Why can't I locate a user's session in FullStory? to determine if other factors prevented session capture.