Where can I find my invoice?

For customers paying via invoice

Please reach out to our Accounts Receivable team at ar@fullstory.com. We're happy to help provide any information you may need. 

For customers paying via credit card

Admin users can find past and upcoming invoices in Fullstory under Settings > Account Management > Subscription

Screen Shot 2022-07-07 at 3.45.45 PM.png

In the Subscription tab, you can add any specific information you need shown on the invoice, such as your full billing address, VAT#, or a custom PO#. Click the Update Details button to add invoice information.

Screen Shot 2022-07-07 at 3.43.26 PM.png

Below your plan details, you will see the Invoices section. Use the View Invoice link to print or create a .pdf copy of the invoice for your records.

Screen Shot 2022-07-07 at 3.44.28 PM.png

As a note, if you have Umbrella Management enabled, invoice details and links to historical invoices can be found in Settings > Umbrella > Manage. If you do not have Umbrella Management enabled, you will continue to see the invoice details and links to historical invoices on the Subscriptions tab.


Need to get in touch with us?

The Fullstory Team awaits your every question.

Ask the Community Technical Support