If you are interested in changing your plan, please contact your Account Executive or support@fullstory.com to learn more.
Note, if you're changing from a paid plan to a free plan, you can lose settings and data. Please read the specific details.
Can I update the billing contact or information in my account?
Yes! Navigate to Settings > Subscription to edit your company and billing details.
Does FullStory provide invoices?
Yes! Navigate to Settings > Subscription to find your past and upcoming invoices. Read more about invoices here.
What if the pricing has changed since I signed up?
Pricing does change occasionally, and you might find yourself on the sweet end of a grandfathered deal. If we make changes, you'll keep what you had in a Continuity Pack. You can keep that plan as long as you like, but once you make a change we won't be able to switch you back to your old plan.