Updating your FullStory Plan

If you are interested in changing your plan, please contact your Account Executive or support@fullstory.com to learn more.

Note, if you're changing from a paid plan to a free plan, you can lose settings and data. Please read the specific details.

Can I update the billing contact or information in my account?

Yes! Navigate to Settings > Account Management > Subscription to edit your company and billing details. If you have Umbrella Management enabled, the Umbrella Manager for your account will be able to access and update billing information from Settings > Umbrella > Manage.

Does FullStory provide invoices?

Yes! Navigate to Settings > Account Management > Subscription to find your past and upcoming invoices. Read more about invoices here. If you have Umbrella Management enabled, invoice details and links to historical invoices can be found in Settings > Umbrella > Manage.

What if the pricing has changed since I signed up? 

Pricing does change occasionally, and you might find yourself on the sweet end of a legacy deal. You can keep that plan as long as you'd like, but once you make a change we won't be able to switch you back to your legacy plan.

Need to get in touch with us?

The FullStory Team awaits your every question.

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