FullStory Plan Retention

On the Settings page of your account under Account Management > Subscription, FullStory displays your Product analytics retention period and Session replay retention as separate line items. Read about the differences and uses cases between the two below.

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Product analytics retention vs Session replay retention: What's the difference?

Session replay retention includes all of the session data used for searching and replaying user sessions. Product analytics retention includes 100% of the indexed data used for exploring, calculating, and analyzing historical trends. 

Understanding the difference in FullStory

Here are a couple of examples of how your Product analytics retention and your Session replay retention will impact FullStory. 

  • Session Playlist - Only sessions within your plan’s Session replay retention period will appear here. 
  • Product Analytics Tools - Metrics, Dashboards, Funnels, Conversions, and Journeys can be analyzed and explored for the full Product analytics retention period. However, associated sessions will only appear if they are within your plan’s Session replay retention.  
  • Page Insights - Page Insights will be accessible on sessions within your plan’s Session replay retention. However, underlying analytics data will remain for the length of your Product analytics retention. 
  • DevTools - The Console and Network tab is only available for sessions within your plan’s Session replay retention. However, underlying data in DevTools such as console errors, uncaught exceptions, and AJAX error URLs will remain for the length of your Product analytics retention.

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